Privacy & Data Policy

Last Updated: 01 June 2025

1. Introduction

At Gatepass®, your privacy is our priority. As a platform offering financial and property ownership solutions, we recognize the sensitivity of the information you share with us. This Privacy & Data Policy outlines how we collect, use, store, and protect your personal data in accordance with the Data Protection Act, 2019 (Kenya) and other applicable data protection laws.

By using our website, mobile application, or engaging with Gatepass® services, you agree to the terms of this policy.

2. What Information We Collect

We may collect the following types of personal and financial information:

a. Identity & Contact Information

• Full Name

• National ID/Passport Number

• Phone Number

• E-Mail Address

• Date of Birth

• Physical Address

b. Financial & Transactional Data

• MPESA or bank Transaction Details

• Proof of Payment

• Property Payment History

• Loan/Credit Repayment Records

• Employment or Business Information (when voluntarily provided)

c. Digital & Technical Information

• IP Address

• Device and Browser Type

• Cookies and Usage Data

• Website Interactions (clicks, pages visited, time on site)

• Referral Source or Traffic Origin

3. How We Use Your Information

We use your personal data for the following purposes:

• To Verify Your Identity

• To Process Plot or Home Applications

• To Manage Your Payment Plans and Financing Status

• To Contact You Regarding Updates, Payments, or Support

• To Assess Eligibility for Home Construction After 3 years of Consistent Payments

• To Improve Our Website, Services, and Customer Experience

• To Conduct Internal Audits and Regulatory Compliance

• To Send Transactional and Promotional SMS/Email Notifications (with opt-out options)

4. How We Share Your Information

Gatepass® does not sell your data. However, we may share your information with:

• Moran Group® (our parent company) for transaction processing

• Financial Institutions or SACCOs we partner with for funding and risk assessment

• Lawyers, Surveyors, Valuers & Title Processing Agents involved in property transfers

• Third-party Service Providers (e.g., SMS providers, email tools, data analytics)

• Regulatory Authorities (e.g., KRA, CBK, or Data Commissioner) when required by law

All third-party service providers are bound by confidentiality and data protection agreements.

5. Data Storage & Security

We employ robust security measures to protect your data, including:

• SSL Encryption for Website Interactions

• Secure Cloud Storage With Restricted Access

• Strong Password Protection and 2FA for Internal Systems

• Regular Security Audits and Vulnerability Assessments

We store your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

6. Your Rights Under Kenyan Law

As per the Data Protection Act (2019), you have the right to:

• Access Your Data

• Request Correction or Deletion

• Withdraw Consent At Any Time

• Object To Processing

• Receive Explanation of Decisions Made Via Automated Systems

To exercise any of these rights, please email privacy@gatepass.co.ke.

7. Use of Cookies

Gatepass® uses cookies to:

• Enhance Your Browsing Experience

• Remember Your Login or Preferences

• Track Website Usage Patterns

You may disable cookies in your browser, though some features of our website may not function properly.

8. Marketing Communications

By signing up on our website or app, you consent to receive marketing communications from Gatepass® via email, SMS, or WhatsApp. You can opt out at any time by:

• Clicking the unsubscribe link in emails

• Replying STOP to SMS

• Contacting support@gatepass.co.ke

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from minors.

10. Changes to This Policy

We may update this Privacy & Data Policy from time to time. All changes will be posted on this page with a revised “Last Updated” date. We encourage users to review this policy periodically.

11. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

Gatepass® Data Protection Officer

Email: privacy@gatepass.co.ke
Kenya —
PXHV+RQ, Ruai, Opp Grand Plaza,
Kangundo Road, Nairobi.